Benepik Technology Pvt. Ltd.
|Business Analyst
Gurugram, Haryana, India
Summary
Currently serving as a Business Analyst, Manas Agarwal leads platform revamps and optimizes internal tools to drive user engagement and operational efficiency for Benepik Technology Pvt. Ltd.
Highlights
Spearheaded the comprehensive revamp of the flagship engagement platform, significantly enhancing usability and operational efficiency to drive substantial increases in user adoption.
Customized a white-labeled loyalty platform for a key client, successfully boosting partner engagement by 15% through strategic, tailored feature enhancements and robust system integrations.
Developed and optimized critical internal tools, including CMS and ticket management systems, which reduced content update time by 60% and improved query resolution by 25%.
Designed and successfully launched a gamified quiz campaign during key marketing events, demonstrably increasing user engagement and retention rates.